Website: https://subhardafashion.shop/
Business Name: Subhadra Fashion
Business Location: Kanur, Vijayawada, Andhra Pradesh, India
Contact Email: dm.subhadra@gmail.com
Effective Date: 8 October 2026
1. Overview
At Subhadra Fashion, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return, replacement, exchange, or refund, subject to the conditions below.
Please carefully review this policy before placing your order.
2. Eligibility for Returns
A return or exchange may be accepted when:
- The product received is damaged or defective.
- You received a different product from the one ordered.
- The product is missing from the order.
- The product has a manufacturing or quality issue that qualifies for a return.
- The product meets any other return conditions specifically stated on the product page or at the time of purchase.
For eligible returns, please contact us within 7 days of receiving the order.
3. Conditions for Return
To be eligible for a return or exchange, the product must generally:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags, labels, packaging, and accessories intact, where applicable.
- Not have been washed, altered, damaged, stained, or exposed to perfume or other substances.
- Be returned with the original invoice or order information.
We reserve the right to reject a return if the product does not meet the applicable eligibility requirements.
4. Products That May Not Be Eligible for Return
For hygiene, quality-control, and product-specific reasons, certain products may be non-returnable.
Unless otherwise stated on the product page, returns may not be accepted for:
- Products that have been worn or used.
- Products that have been washed, altered, stitched, or modified.
- Products damaged after delivery due to improper handling.
- Products without original tags or packaging where these are required.
- Products returned after the applicable return period.
- Products purchased under special non-returnable offers, where clearly communicated before purchase.
If a particular product has different return or exchange conditions, those conditions will apply and will be communicated on the relevant product page or during purchase.
5. How to Request a Return
To request a return, please contact us at dm.subhadra@gmail.com within 7 days of receiving your order.
Please include:
- Order number
- Customer name
- Registered mobile number or email address
- Product name
- Reason for return
- Clear photographs of the product
- Photographs of the packaging, if relevant
- Video evidence where appropriate, particularly for damaged or incorrect products
Our team will review your request and inform you whether the return or exchange is approved.
6. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
We may review the submitted photographs, videos, order details, and product condition before approving the return.
If the return is approved, we will provide instructions regarding the return process.
Please do not send products back without receiving return instructions from Subhadra Fashion.
7. Return Shipping
If the return is due to an error on our part, such as receiving a wrong or damaged product, we may arrange or reimburse eligible return shipping in accordance with our return process.
If a return is requested for another reason and is eligible under the applicable product terms, the customer may be responsible for return shipping costs.
Any applicable return shipping charges will be communicated before the return is processed.
8. Exchange Policy
Where an exchange is available, an eligible product may be exchanged for another product subject to:
- Product availability.
- Return eligibility.
- Product condition.
- Applicable price differences.
If the replacement product has a higher price, the customer may be required to pay the difference.
If the replacement product has a lower price, any applicable refund or adjustment will be handled according to our refund process.
Certain products or promotional orders may not qualify for exchange.
9. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be processed through the original payment method or another appropriate method, subject to payment-provider procedures.
The time required for the amount to appear in your account may depend on your bank or payment service provider.
10. Cash on Delivery Refunds
For eligible refunds relating to Cash on Delivery orders, we may request appropriate bank account or payment details from the customer so that the refund can be processed.
Customers should provide accurate information. Subhadra Fashion is not responsible for delays caused by incorrect refund information supplied by the customer.
11. Refund Processing Time
After the returned product has been received and approved, we will initiate the applicable refund within a reasonable period.
The final crediting time may depend on:
- Payment gateway processing.
- Bank processing times.
- The customer’s financial institution.
- The refund method used.
We will provide available confirmation when the refund has been initiated.
12. Non-Receipt of Refund
If you have been notified that your refund has been processed but the amount has not appeared in your account within the expected processing period, please first check with your bank or payment provider.
If the issue continues, contact us at dm.subhadra@gmail.com with your order number and refund details.
13. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.
To help us resolve the issue quickly, please provide clear photographs or videos showing:
- The outer package.
- Shipping label.
- Product condition.
- Product tags or labels.
- The specific damage or issue.
We may request additional information if necessary.
14. Products Damaged After Delivery
We are not responsible for damage caused after delivery due to:
- Improper use or handling.
- Washing or cleaning.
- Alterations or stitching.
- Exposure to chemicals, perfumes, dyes, or other substances.
- Normal wear and tear.
- Failure to follow product-care instructions.
Such products may not qualify for a return, replacement, exchange, or refund.
15. Sale and Promotional Products
Products purchased during special promotions, clearance sales, discounted campaigns, or other promotional offers may have specific return or exchange conditions.
Any special conditions will be communicated before or during purchase.
Unless otherwise stated, promotional pricing does not automatically remove statutory rights that cannot legally be excluded.
16. Order Cancellation
If you want to cancel an order, please contact us as soon as possible at dm.subhadra@gmail.com.
Cancellation may only be possible if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
For eligible prepaid cancellations, refunds will be processed according to the applicable refund procedure.
17. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping or re-delivery charges may apply.
Any applicable charges will be communicated before re-delivery.
18. Fraudulent or Abusive Returns
Subhadra Fashion reserves the right to investigate unusual or potentially fraudulent return activity.
We may refuse a return, exchange, or refund where there is reasonable evidence of:
- Product misuse.
- Repeated abusive returns.
- Intentional damage.
- False claims.
- Product substitution.
- Fraudulent activity.
Any action taken will be subject to applicable law.
19. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights or legal remedies available to customers under applicable Indian law.
Where applicable law provides a customer with rights that cannot legally be excluded or restricted, those rights will continue to apply.
20. Contact Us
For return, exchange, cancellation, or refund assistance, contact:
Subhadra Fashion
Email: dm.subhadra@gmail.com
Address: Kanur, Vijayawada, Andhra Pradesh, India
Website: https://subhardafashion.shop/
When contacting us, please include your order number and a clear description of the issue.
21. Changes to This Policy
Subhadra Fashion may update this Return & Refund Policy from time to time to reflect changes in our products, return procedures, payment services, business practices, or applicable laws.
The latest version will be published on this page with the updated effective date.
Last Updated: 8 October 2026